Cancellation fees:
- Cancellation fees in the regular season, i.e., cancellations during the months of January to July (excluding July) and from September to December (including December), except during peak periods and / or Israeli holidays (as defined below in section 4), when the entire order was made through distance selling as defined by the Consumer Protection Law, 5741-1981:
- In case of cancellation of an order made within 14 days from the date of confirmation of the order (day of receipt of the reference), if there are more than 7 business days left until the date of accommodation, the customer will be charged a cancellation fee of NIS 100 (one hundred shekels) or 5% (five percent) Of the total order value, according to the lower of their sons, as required by the Consumer Protection Law.
- In case where an application for cancellation of an order is received, “during the normal season“, which is not in accordance with the number of days stipulated in the Consumer Protection Law, the customer will be charged cancellation fee as follows:
- In case of cancellation of an order made less than 7 business days before the date of accommodation (regardless of the period of time that has elapsed since the date of the order), the company (or someone on its behalf) will charge the customer, using the credit card number provided by the customer, a cancellation fee of one night. For each canceled accommodation unit.
- In case of cancellation of a reservation or failure to arrive at Camp Sahara on the date determined by the reservation, the company (or anyone on its behalf) will charge the client (including a travel agent), using the credit card number provided to the company by the client, a cancellation fee of 100% (one hundred percent) of the reservation value.
- Cancellation fees during peak periods and Israel holidays, i.e., cancellation during the months of July and August (above and below: “peak periods“), on the eve of holidays, holidays and holidays including Rosh Hashana, Sukkot (Tabernacles), Passover (Passover), Shavuot (Pentecost) and Independence Day (above and below: “Israel holidays“) , When the entire order was made through a distance seller as defined in the Consumer Protection Law, 5741-1981:
- In case of cancellation of an order made within 14 days from the date of confirmation of the order (day of receipt of the reference), provided that there are more than 7 business days left until the date of accommodation, the customer will be charged a cancellation fee of NIS 100 (one hundred shekels) or 5% (five percent) Of the total order value, according to the lower of their sons, as required by the Consumer Protection Law.
- Should an application for cancellation of an order is received, “during peak periods” and / or “during Israel holidays“, which is not in accordance with the number of days stipulated in the Consumer Protection Law, the customer will be charged the following cancellation fee:
- In case of cancellation of an order made after 14 days from the date of confirmation of the order (day of receipt of the reference), but less than 14 business days before the date of accommodation, the company (or someone on its behalf) will charge the customer by credit card. Of one night for each canceled accommodation unit.
- In the event of cancellation of a reservation or failure to arrive at Camp Sahara on the scheduled date according to the reservation, the company (or anyone on its behalf) will charge the client (including travel agency), using the credit card whose number was given by the client a cancellation fee of 100% (one hundred percent).
- Cancellation fee for customers – “Pre Orders price list”, i.e., ordering at a discounted price at a fixed discount of 10% of the basic price list.
- During Booking, the company (or someone on its behalf) will charge the customer, using the credit card which number was given to the company by the customer. Without the possibility of postponing or canceling the order.
- For the avoidance of doubt, it is hereby clarified that after the order is placed by the customer according to the “Pre-order price list“, no refund will be given due to cancellation or postponement of the order for any reason, regardless of the order or arrival date as stated in the order.
- Definition of holidays and peak periods:
- “Israel holidays” – according to their date in the Hebrew calendar, including on the eve of a holiday, holiday, Christmas, Rosh Hashanah, Sukkot (Tabernacles), Pesach (Passover), Shavuot (Pentecost) and Independence Day.
- “Peak periods” – summer months (July – August).
- “Regular Season” – Anything that is not under Peak periods and/or Israel Holidays